MailMarshal Exchange Resources

MailMarshal Exchange Overview
Video Presentations
Datasheets
Product FAQ
Sample Reports
Reviews & Awards
Case Studies / White Papers
Download a Trial
Leasing Options
Request a Quotation

Add-On Modules & Services

McAfee A/V addon
Sophos A/V addon
Norman A/V addon
Email Archiving & Compliance
Email Analysis Service
Training Courses
Renew Support Contract
Upgrade Competitive Product
Latest MailMarshal Version
Current Version :
5.2.0.5813

Related Products

MailMarshal SMTP
MailMarshal Appliance
Ziplip Email Archiving
SATA Beast (42TB SAN)
WebMarshal
Security Reporting Centre
Further Assistance
Request a Call Back
Request a 1 to 1 Live Demo
Register for a Webinar
Quick Enquiry Form
Discussion Forums

MailMarshal Exchange FAQ

FAQ

What is MailMarshal Exchange?
MailMarshal Exchange is a total email management, filtering and compliance solution for Internal Exchange email.

Working as a plugin to your Exchange 2000 / Exchange 2003 server (2007 support available soon), MailMarshal Exchange scans the content of ALL email which is sent between your internal employees - including via Outlook Web Access. 

All internal email is checked against a set of rules that you configure and define. You can log, monitor, quarantine, archive and automatically respond based on email content.

MailMarshal Exchange gives you the power to fully control internal Micrososft Exchange email.


Can MailMarshal Exchange Stop Spam & Phishing Attacks?
MailMarshal SMTP is the product for this. 

MailMarshal SMTP is the flagship product which sits at the gateway preventing all spam, phishing, denial of service, end user spam management and many other granular features.


How fast and scalable is MailMarshal Exchange?
Lightning fast and infinitely scalable.

MailMarshal's actual performance will obviously depend on the usual hardware and bandwidth restraints, but we have customers running MailMarshal Exchange with millions of emails every day.

MailMarshal Exchange can work with multiple Exchange servers and fully supports Exchange clustering.


Can MailMarshal Exchange Archive all my email ?
Yes. MailMarshal can easily be set to archive all internal email.

The archive is fully searchable (permissions permitting of course) and you can archive email for any time period you care to specify.

You may however want to look to a fully compliant, encrypted, tamperproof email archiving solution.  Softek recommend Ziplip - our onsite solution, or Global Relay - a hosted solution.


Can I find out / report on what my users have been sending and receiving?
Absolutely.

MailMarshal Exchange logs all email activity to a standard SQL format database. Out of the box dozens of reports are provided at no extra cost which give complete details on user activity, spam count, viruses received, bandwidth used and many others.

See our sample reports page for more info.

Using industry standard reporting tools (such as Crystal Reports) reporting options are limitless. *Note* Crystal Reports must be purchased separately.


Which e-mail Clients are supported ?
It doesnt matter which email client you use - including Outlook and all mobile devices. 

MailMarshal Exchange plugs directly into the Exchange MTA - so any and all email traffic which passes through Exchange is scanned - no matter where the origin.


Does MailMarshal Exchange work with Outlook Web Access?
Yes.

MailMarshal Exchange plugs directly into the Exchange MTA - so any and all email traffic which passes through Exchange is scanned - no matter where the origin.

Outlook Web Access is notoriously difficult to protect - MailMarshal Exchange affords you that protection.


What virus scanner works best with MailMarshal?
MailMarshal itself isn't a virus scanner. However it can "call" any number of 3rd party scanners to check email attachments.

DLL based virus scanners are best. They provide the highest scanning speeds, report virus names, and also support cleaning.

DLL based scanners can operate about 10-30 times faster than regular "command line" scanners (because they don't have to load each time they are used).

Currently supported high speed DLL scanners include Marshal Integrated McAfee, Norman, and Sophos.


Can MailMarshal Exchange Clean Viruses from Emails?
MailMarshal Exchange itself doesn't clean viruses - however it can invoke selected DLL based virus scanners (detailed in the previous FAQ) to clean infected attachments.

*Note* Softek do not recommend virus cleaning as data integrity can never be 100% assured.

Optionally MailMarshal Exchange can strip virus infected email attachments while (again optionally) continuing to allow the body / text of the email through.


Which versions of Microsoft Exchange are currently supported?
Currently Exchange 2000 and Exchange 2003.   Support for Exchange 2007 is expected soon.

Will MailMarshal Exchange run on an Exchange 2000/2003 Cluster?
Yes. MailMarshal is fully ready to be installed in a Exchange 2000/2003 Cluster environment and detailed documentation is available to achieve this.

What format / which database does MailMarshal Exchange log data ?
MailMarshal Exchange utilises Microsoft SQL 2000/2005 and SQL Express.

Can I run MailMarshal Exchange on my PC at home?
Sorry, no. MailMarshal Exchange is designed for businesses or other organisations for multiple users. It runs as an Exchange 2000/2003 system service on a server. It is not designed for home use.

Can MailMarshal Exchange encrypt/decrypt email?
No. MailMarshal SMTP is the product for this.

Can MailMarshal Exchange recognise file types if the file extension has been changed?
Yes, MailMarshal identifies all files by their characteristic signatures and NOT solely on extension, so renaming file extensions does not fool MailMarshal.

Even files embedded inside other files are not a problem - so for example inserting an EXE file into a DOC file will not bypass MailMarshal!

Ive bought MailMarshal Exchange how do I get a permanent licence key?
Chances are you have already got the product installed. If not, download a trial copy from this website and install / configure it to your needs.

Once installed and configured, open the configurator, go to the Licence Details tab, and click on "Request Key". Enter support."at".softek.co.uk in the Distributor field, fill out the contact details and click send.

Your permanent key will be emailed to you generally withing 48 hours. If you need a copy or other assistance with licence keys please contact us.


What happens if my trial licence expires and I havent had time to evaluate the software properly?
If the 30 day trial license key expires, email sending and receiving is not affected - mail still flows through MailMarshal. However, MailMarshal will no longer apply your filtering or virus scanning rules to the messages. Rule processing will be re-activated when a valid key is inserted.

Contact us if you need an extension to your trial key.


Can MailMarshal block certain file types / attachments?
Yes, MailMarshal can identify over 180+ different file types by the internal characteristic signature of the different file types. Additionally, MailMarshal can block files by the file name or type extension (e.g. .EXE, .VBS, .MPEG, .MP3, etc).

MailMarshal also has the ability to ‘strip’ attachments from messages, allowing only the message body to pass through to the intended recipient. MailMarshal can automatically stamp a user-defined message to the top of the email message informing the recipient that a file has been removed.

MailMarshal can also block messages based on the number of attachments or recipients. For example, if your organization sets 10 attachments as the maximum permissible number, any messages containing more than 10 attachments will be blocked or quarantined.

Can MailMarshal block messages or particular attachments to selected users, but allow other users to receive them?
Yes.

MailMarshal can apply rules to the entire organization, particular departments, selected groups of users or even one user. Examples of rules that may be used in these cases are:

Whole Company: ‘No user may receive messages larger than 10Mb’ or ‘No user may receive messages containing .EXE attachments'.

Department: ‘Only MARKETING may receive .MPEG attachments’ or ‘No department is allowed to receive .EXE attachments, except IT DEPARTMENT’.

Group: ‘Only MANAGERS may send confidential document ‘TOP SECRET.DOC’ or ‘No user in Group ‘PROBLEM USERS’ may send or receive emails larger than 1Mb or attachments other than .XLS and .DOC’

Individual User: ‘Block all messages from SPAMMESSAGES.COM unless addressed to PERSON@MYCOMPANY.COM’ or ‘Block all messages from PROBLEMUSER@MYCOMPANY.COM to domain COMPETITOR.COM’.


Can MailMarshal Exchange archive a copy of all email?
Yes, MailMarshal Exchange can be set to archive messages by group, by sender, by recipient, by size etc.etc. - or simply set to archive all email.

Can MailMarshal keep track of email usage for internal billing purposes?
Yes, MailMarshal keeps full log file information in its database to track bandwidth usage. Report are available to supply billing information.

Is the licence number based on the number of users or the number of email addresses?
MailMarshal is licenced by the number of people who can send mail through it. If an internal user can cause mail to route via MailMarshal they require a licence.

What Operating System (OS) does MailMarshal Exchange run on?
MailMarshal Exchange plugs into Exchange 2000/2003.  So whatever OS you are running for Exchange is fine for MailMarshal. 

Does MailMarshal support both MIME and UUencoded attachments?
Yes. MailMarshal unpacks messages in either format and identifies over 150 attached file types by both the file code and the extension name.

Can MailMarshal find executables and other attachments if they are hidden in zip archives or misleadingly named?
Yes. MailMarshal recursively expands zip, rar and other archives and scans all files to identify them by content where feasible, rather than just by name extension.

Can MailMarshal notify administrators by e-mail when certain rules are violated?
Yes. You can also choose to notify the sender and/or the intended recipient. You can customize the notifications for each person and/or customize the message based on the type of rule violation (virus, profanity, oversized message, etc).

If I exceed my licence count, will MailMarshal stop working?
No, MailMarshal will continue to accept email and apply your rules. You will however be reminded by email that your usage count had exceeded the licence count.

My question isn't listed - how do I find out more information?
Give us a call on +44(0)8456 443 911 or use our Enquiry Form .